FAQ
1. Can I return my order?
Yes! You have the right to return your order within 30 days of receipt. The product must be unused and in its original packaging.
2. What payment methods do you accept?
We accept a wide range of secure payment methods:
- Visa
- Mastercard
- Maestro
- American Express
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
- BLIK
3. How can I contact customer service?
You can write to us at info@valoralight.com. Our team usually responds within 24 hours.
4. What are the customer service hours?
We are available:
- Monday–Friday: 09:00–18:00 (CET/CEST)
- Saturday and Sunday: closed
5. How do you ensure product quality?
All Valoralight lamps are made from high-quality materials and designed to last for years. We place great emphasis on durability and sturdy construction.