Settlement terms

1. Accepted Payment Methods

At Valoralight, we offer secure and convenient payment methods to make shopping easier. We accept the following forms of payment:

Credit and debit cards: Visa, Mastercard, American Express, Maestro
- Also available through Shop Pay for faster checkout
Apple Pay
Google Pay
BLIK

All payments are made in the local currency (PLN for Poland, AUD for Australia, USD for the USA).

2. Payment Processing

Full payment is required when placing the order.
Orders are processed and shipped only after the payment has been successfully recorded.
If the payment is declined or fails, the order will not be confirmed. Please check your payment details or contact the card issuer.

3. Prices and Currency

All product prices listed on the Valoralight website are expressed in PLN, AUD, or USD, depending on the customer's location.
Prices may change without prior notice.
The total order cost — including the product price, any applicable taxes, and delivery costs — will be clearly shown in the cart before payment is made.

4. Payment Security

We use SSL encryption and trusted payment providers to ensure maximum transaction security.
Valoralight does not store your full payment card details or payment information.

5. Returns and Chargebacks

Returns are processed in accordance with our Return Policy. Please review it to check the rules and conditions.
If you suspect an unauthorized charge, please contact us immediately and refrain from initiating a chargeback procedure — this allows us to resolve the issue more quickly.

6. Fraud Prevention

We reserve the right to cancel or suspend any order that may appear suspicious or potentially fraudulent.
In some cases — especially for higher-value orders — we may request additional verification to ensure the security of both the customer and the store.

7. Contact Information

Store name: ValoraLight
Address: XXX 11 Praetorian Road, Newcastle Upon Tyne, NE4 9BW, England

Email: info@valoralight.com
Contact form: Contact
Tel.: +447400703470
Company number: 15376250

Technical support available via live chat

Preferred contact method:
Email

Our customer service team is available during the following hours:

Monday – Friday: 09:00 – 18:00 (CET/CEST) / 03:00 – 12:00 (EST)
Saturday and Sunday: closed

We strive to respond to messages within 24 hours.

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