30 days to cancel your purchase

At ValoraLight, we do everything we can to ensure that you are fully satisfied with your purchases. However, if the product you ordered does not meet your expectations, you may return it within 30 days from the date you receive the shipment.

Delivery time and cost

• Poland: 5–10 business days.

• Australia (AU): 7–12 business days.

• United States (USA): 7–12 business days.

Return conditions

• Time for returns: You have the right to return your order within 30 days of delivery.

• Product condition: The product must be intact, unused, and complete, packed in its original box together with the tags, documentation, and all accessories.

• Easy process: Our customer service team will guide you through the return procedure step by step.

• Statutory rights (Australia): Our policies do not limit your rights under Australian consumer law (Australian Consumer Law). You are entitled to a repair, replacement, or refund in the event of a major product failure.

Return costs

• Damaged or incorrect product: If the product arrived damaged, defective, or not as ordered, the return is free of charge for you.

• Return at your own initiative (e.g. wrong size, change of mind): In this case, the customer covers the shipping cost. The original delivery charges are non-refundable.

Return label:

• For defective or incorrectly delivered products, we will provide you with a free shipping label.

• For returns made at your own discretion, the customer arranges the shipment independently and covers its cost.

How to return a product?

1. Contact us: send a message to info@valoralight.com stating your order number and reason for the return.

2. Receive instructions: We will send you confirmation and detailed guidance on the next steps.

3. Prepare the package: Pack the product in its original packaging and include the tags, documents, and accessories.

4. Return label: In the event of an eligible return, we will provide you with a label that must be printed and attached to the package.

5. Shipping: Send the package through the carrier specified in the instructions you received.

6. No additional fees: we do not charge any handling fees or restocking fees (Restocking fee: 0.00 PLN/AUD/USD).

Refunds

• Verification: After receiving the package, we will check whether the product meets the requirements of the return policy.

• Transfer: The refund will be issued to the same payment method used for the purchase. The process usually takes up to 7 business days, depending on the bank or payment provider.

Exchange

If you would like to exchange the product for a different model, size, or color, contact us, and we will quickly arrange the exchange.

Questions or need help?

Visit our frequently asked questions (FAQ) page or contact our customer service team if you have any additional questions.

Company details

Store name: ValoraLight
Address: XXX 11 Praetorian Road, Newcastle Upon Tyne, NE4 9BW, England

E-mail: info@valoralight.com
Contact form: Contact
Tel.: +447400703470
Company number: 15376250

Technical support available via live chat

Preferred contact method:
E-mail

Our customer service team is available during the following hours:

Monday – Friday: 09:00 – 18:00 (CET/CEST) / 03:00 – 12:00 (EST)
Saturday and Sunday: closed

We strive to respond to messages within 24 hours.