Privacy Policy

Date of last update: September 3 2025

This document explains how ValoraLight (“we”, “us”, “our”) collects, processes, and protects your personal data during your visit to our site, placing orders, or contacting our team. The term “you” refers to the user – customer, visitor, or any other person whose data is covered by this policy.

Updates

From time to time, we may make changes to this policy, for example due to new regulations, technological changes, or modifications to our services. Each new version will be published on the site and marked with the date of the last update.

What data we collect

Data provided directly

contact details: first and last name, address, phone, email,
order data: shipping and billing address, payment confirmations, contact details,
login information: username, password, security questions,
messages and content provided to customer service.

Technical and usage data

When using the site, the following are automatically recorded: IP address, browser and device information, network connection details, and navigation behavior on the website. We use cookies and related technologies for this purpose.

Data from external partners

Additional information may come from:

payment operators,
IT and logistics companies,
marketing and advertising entities.

Purposes of data processing

Your personal data may be used for purposes including:

fulfilling orders, processing payments, and delivery,
managing customer accounts and handling returns,
communication related to transactions,
sending newsletters and offers (only with your consent),
ensuring security and preventing abuse,
analyzing and improving site performance,
fulfilling legal obligations.

Cookies

We use cookies to enable the proper functioning of the site, remember settings, analyze traffic, and tailor advertising content. You can disable them in your browser settings, but this may limit the store's functionality.

Data sharing

Data may be transferred to:

providers of technical, logistics, and payment services,
our business and advertising partners,
public authorities, when required by law,
affiliated companies within the group.

Categories of data and recipients:

Identification data (contact details, account data, orders) → IT providers, payment operators, courier companies, customer service, analytics entities
Commercial data (order details, customer communication) → marketing and business partners
Online data (cookies, logs) → analytics partners
Geolocation data (e.g., approximate location from IP address) → technical service providers

We do not share sensitive data without your explicit consent.

Children's data

Our services are intended for adults. We do not knowingly collect data from children. If such information reaches us, it will be promptly deleted.

Security and retention period

We apply technical and organizational security measures, but please remember that no method guarantees absolute security. We store data only as long as necessary – for example, to fulfill orders, manage accounts, comply with legal obligations, or handle complaints.

Your rights

Depending on your place of residence, you may exercise the following rights:

access to your data,
correction of inaccurate information,
data deletion,
restriction of processing,
data portability,
withdrawal of consent,
objection to processing for marketing purposes.
Users in Australia have additional rights under the Privacy Act 1988. If you have questions about how we manage your data, please contact us.

To exercise your rights, contact us using the details below. We may ask you to verify your identity.

Complaints

If you have concerns about data processing, we encourage you to contact us first. If our response is insufficient, you may report the matter to the relevant data protection authority in Poland or another country where you reside.

Data transfer outside the country

Your data may also be stored and processed outside of Poland, for example by business partners or service providers. In all cases, we ensure compliance with applicable legal regulations.

Questions or need help?

Check our Frequently Asked Questions (FAQ) page or contact our customer service if you have additional questions.