Terms of service provision

Introduction

The owner of this website is ValoraLight. The terms "we," "us," and "our" refer to ValoraLight. We provide the site along with its features and services only on the condition of accepting these terms.

By using our website or placing an order, you accept the following terms and conditions. They apply to all users: customers, sellers, suppliers, and visitors.

If you do not agree with the terms, you should immediately stop using the site. Any new feature or tool added to the store is subject to the same rules.

The current version of the terms and conditions is always available on this page. We reserve the right to change it. Continued use of the service signifies acceptance of the changes made.

The online store operates on the Shopify Inc. platform, which provides us with e-commerce infrastructure.

Article 1 – Terms of Use

By using the website, you confirm that you have reached the required age in your country of residence or have the consent of a legal guardian.

Using our services in a way that is illegal or infringes copyright or other intellectual property rights is prohibited.

Sending viruses, malware, or harmful code is prohibited. Violation of this point will result in immediate access restriction.

Article 2 – General Provisions

We reserve the right to refuse service at any time without providing a reason.

Content other than payment data may be transmitted unencrypted. Payment card data is always protected by encryption.

No part of the services may be copied, resold, or used without our written consent.

Headings in this document serve only as a reference.

Article 3 – Information on the Site

We are not responsible for any errors, omissions, or outdated information published on the site. The materials are for informational purposes only and should not be the sole basis for decision-making.

We reserve the right to change content at any time without the obligation to update it continuously.

Article 4 – Prices and Services

Product prices may change without prior notice. We also reserve the right to modify, suspend, or terminate services at any time.

We are not liable to users or third parties for such changes.

Article 5 – Products

Some items are available exclusively online and in limited quantities. Return policies apply to them.

We strive to represent photos and colors as accurately as possible but cannot guarantee full consistency across all devices.

We may restrict product sales to certain individuals, regions, or countries. Product descriptions and prices may change at any time.

We do not guarantee that all products will meet expectations or that every error will be corrected immediately.

Article 6 – Orders and Customer Data

We reserve the right to cancel or limit orders at our discretion, for example, if they involve the same customer, address, or payment method.

In case of changes or cancellations, we will notify you using the information provided when placing the order.

You agree to always provide accurate and up-to-date contact, address, and payment information.

Article 7 – Third-Party Tools

The site may offer third-party tools over which we have no control. You use them at your own risk.

Any new tool or feature introduced in the store is also subject to these terms.

Article 8 – External Links

The site may contain links to third-party services and websites. We are not responsible for their operation, content, or privacy policies.

Before using such services, we recommend reviewing the policies of external sites.

Article 9 – User Content

By submitting feedback, suggestions, or other content, you agree to their use, publication, and modification without compensation.

We reserve the right to remove materials we consider illegal, offensive, or infringing on others' rights.

You are fully responsible for the content you submit.

Article 10 – Personal Data

Your personal data is processed in accordance with our Privacy Policy.

Article 11 – Errors and Inaccuracies

We may correct errors related to descriptions, prices, or availability at any time – even after an order is placed.

Article 12 – Prohibited Actions

Using the site or its content for the following purposes is prohibited:

• illegal,

• infringing intellectual property rights,

• discriminatory, offensive, or harassing,

• related to spreading viruses or harmful code,

• used to collect data from other users,

• interfering with the security of the site.

Violation of the above rules may result in immediate termination of services.

Article 13 – Limitation of liability

We do not guarantee that use of the website will be error-free or uninterrupted.

We are not liable for damages resulting from use of the site unless the law states otherwise.

Article 14 – Indemnities

You agree to release ValoraLight, its employees, and partners from liability for any claims arising from violation of the terms or applicable laws.

Article 15 – Partial invalidity

If any provision of the terms is invalid, the remaining provisions remain in effect.

Article 16 – Term of the terms

The terms apply until terminated by you or us. You may stop using the site at any time.

In case of rule violations, we may immediately and without notice terminate the provision of services.

Article 17 – Entire agreement

These terms together with other policies available on the site constitute the entire agreement between you and us, replacing previous arrangements.

Article 18 – Governing law

General terms and all agreements are governed by Polish law. For customers from Australia, these terms do not limit rights under Australian Consumer Law.

Article 19 – Changes to the terms

We may make changes to these terms. The latest version is always published on the website, and using the site after an update means you accept it.

Article 20 – Contact

Store name: ValoraLight
Address: XXX 11 Praetorian Road, Newcastle Upon Tyne, NE4 9BW, England

E-mail: info@valoralight.com
Contact form: Contact
Tel.: +447400703470
Company number: 15376250

Technical support available via live chat

Preferred method of contact:
Email

Our customer service team is available during the following hours:

Monday – Friday: 09:00 – 18:00 (CET/CEST)
Saturday and Sunday: closed

We strive to respond to messages within 24 hours.